Introduction

(operations managers are responsible for key decisions that affect the success of the organization.

operations management: The systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers.

China star restaurant’s operations manager Chris will do the planning, organize, leadership and control. operations management

The systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers.

Products: cooked foods (beef, chicken, shrimp, vegetables)

                  Rice &fried rice

                  Beverage

                  Combo

(process: Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers.

operation

A group of resources performing all or part of one or more processes.

China star restaurant uses the ingredient such as beef, chicken, shrimp, vegetables to make the cooked foods.)

Service: take out

Waiter to deliver

Pick up

(China star restaurant provides three kinds of service: take out and waiter to deliver and pick up. )